Per-seller payout stuck in "pending" — what now?
Posted by lina_mp — April 18, 2026 — 6 replies
A few of our sellers have payouts that have been "pending" for ~5 days. The usual cycle is 2 days. Anything I should be checking?
Top three causes when this comes up:
- Verification hold. The seller's KYB or identity check went into manual review. Visible under the seller's account page in your platform dashboard. Fix: complete the manual review or contact the seller for missing docs.
- Bank account mismatch. The connected bank account name doesn't match the verified business name. Bank rejects the transfer; we retry once, then surface the error. Check audit log for the rejection event.
- Payout schedule changed. If the seller's payout schedule was modified mid-cycle, the existing pending payout reschedules to the new cadence. Look at the payout's
arrival_datein the API.
If none of those apply, drop the payout ID into a support ticket and the on-call team can dig.